I took my cat there for the 1st time yesterday and the doctor, nurses, techs. and front desk staff were all so very kind, caring, helpful, compassionate, and amazing! I've definitely found my permanent vet family! Even the other clients were friendly and kind. Great place-highly recommend.
We have 5 (four legged) children, and we have never appreciated a Vet's office the way we do at Rau Animal Hospital. From the front desk, to the vet techs to the Vets --they are caring, concerned, capable and understanding. Our family is thrilled to have found them. Believe me we take advantage from house calls, acupuncture, hydro-theraphy to regular visits - we have encompassed it all. Wonderful and well deserving of a five star rating. WORTH EVERY PENNY.
This is only my second visit to Rau, and my first with my large American Staffordshire. Dr Murphy and assisting nurse know the breed and just gave him lots of positive praise. I appreciate this as the last vet I went to, I could tell she was not a fan of the breed. The service, diagnosis, and fees all work out to very manageable. You get a lot of value here at Rau and the nicest people. So a huge thumbs up for me.
My mom typically visits Rau. She has taken my dog there to get treated for worms so they have her records.I took my dog to a hospital where I had moved two days ago and she received vaccines to get her up to date. Today she started throwing up and had diarrhea so I was concerned for her health. I did not fully trust the place I went to originally so after I called them and they seemed to only suggest things that would monetarily benefit them and not necessarily help my dog, I called Rau since my mom trusts them so much for a second opinion.The I explained to the woman on the phone that my mom takes her dog there and that my dog has been there before. I explained the situation and asked if I should be worried. The woman on the phone had a horrible attitude because she believed I had never been there before. She asked me her age and weight and breed then asked why she received so many vaccines which scared me and made me thing this was a horrible situation and worse than I originally thought. She told me they had no openings and I explained I wasn't looking for an appointment I wanted to know if it was serious or if I could calm down and if I SHOULD make an appointment. She then proceeded to tell me she did not know if it was normal for an animal to react to vaccines... Why do you work at a vet if you do not know this answer? She said AGAIN that because there are no records on my dog there she couldn't help and there were no appointments available.Question: If my dog has been seen by you before and I am explaining I do not trust the vet I brought them to, AND YOU'RE A HOSPITAL... wouldn't there be a way to see a sick animal if it is serious? Other question, if there is a way to see a very sick animal because you're a hospital but her issues are not deemed serious... why wouldn't they just say that she is probably fine and to call back if it was worse?I do not know if getting sick after a vaccine is serious. But you should. My mom called shortly after and a nurse got on the phone and explained this was normal. Why couldn't the woman on the phone do me the same courtesy? Is it because she believed I wasn't a patient even though I am? You should not be called a hospital if you don't help all animals regardless of patient status.
I have taken our dogs to Rau Animal Hospital for over 20 years. They are the top vets around. Our dog, Gracie prefers to see Dr. Bishop, however, all of the other vets and staff are wonderful. They truly care about your pets and do not rush you through.
Rau Animal Hospital is a Canadian Veterinary Care based in Glenside, Saskatchewan. Rau Animal Hospital is located at 2135 Jenkintown Rd, Glenside, PA 19038, USA, Glenside, Saskatchewan 19038, Canada.
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