Alex was on top of all my Q's and understood all my requests. knows his business very well kept bring cars until I found the color I liked.. was very fast with the finance person and gave me #'s very clear and timely
Visited with a friend looking for a car. She wanted to test drive and then buy a 2018 corolla. We were greeted immediately at the door and then by a salesperson. Test drove the car within 15 min. Unfortunately both cars she may have been interested in were sold. Great experience here and I would def come to this dealer if I was in the market for a new car.
The most rude customer service ever from Rich Roselle, the service center manager. Do not go here. Save yourself the time. The service center has NO consideration for customers time. NO consideration at all! They will waste your entire day trying to figure out what's wrong with your car and then they won't have the decency to call you with an update. I took my car here on 2 separate occasions for very simple work. Once for an oil change and the other time for a tire replacement. Both times with appointments for which I was on time and told I should have my car back within 2 hours. For the oil change, I was served by Rich Roselle, I had an 1130 appointment and they didn't even start the service until I returned 3 hours later!!! They didn't think they should call me to let me know about the delay! Can you believe that? They then asked me the most obvious question - "Do you need the car back right now?" Why did they ask me this question? - because they had neglected working on other people's cars also and needed more time for my already delayed car. The reason they gave me for the delay was because it was the day after a holiday weekend and multiple employees called in sick and they were understaffed. I gave them the benefit of the doubt because I wanted to consider them to be telling the truth about this one incident. They then rushed through the oil change in an hour to get me out of there.For the tire replacement, I was served by Mark, I had an 11 o'clock appointment and they told me I should be out of there by 1 o'clock with the car regardless of them having new tires in stock or not. He told me they'd text message me on my phone with status updates. What do you think they did? They didn't contact me one single time in the 5 hours they had my car! 5 hours! I met a woman there whom they neglected to contact for 10 hours. I called them several times at which point Rich Roselle tells me they're putting the tires on now and should be ready. So I call back to schedule the shuttle pick up and then Rich tells me that the tires are not in stock and I won't have my car until tomorrow. I speak to Steve from sales about the situation and he was nice and courteous and tells me I should also speak with Rich once I'm in. When I speak with Rich I'm confronted with the most pompous condescending attitude ever. He proceeds to ask me why I spoke with Steve suggesting I'm not allowed to. I need his permission to speak to the staff there. He then presents his argument saying "You're going to get your car back with new tires, right? So what's the problem?" (only because I got the warranty) The ends justify the means here, folks! They don't care how you feel, just as long as you inevitably get your car back somehow serviced whenever they feel like it. It's his disrespectful unprofessional attitude that is the sole reason I will definitely not be going back here ever. I will contact Toyota and make it a point they hear from me about Rich Roselle.
i bought a 2013 GMC terrain 11 months ago.its been in the shop 11 times for the same problem,cam sensors.month after month these mechanics try to repair my car to no avail. Service technicians thinks it's some kind of joke everytime I breathe in month after month do not buy any vehicle Sloane Toyota of Glenside. Sloane bought the car as a trade in with the same ongoing problem that they sold to me. Wasting so many of my work time back and forth It's a shame when a company won't stand behind their product stay away from Sloane! ..
I came in Friday afternoon to lease a new car and 2 hours later was good to go! Bill Lamon was friendly, efficient, and helpful in answering all my questions about the vehicle. I was straight-forward about what I wanted and he didnt try to sell me on anything else. Our paperwork was also handled quickly and there wasnt much waiting around. Overall very positive experience. Would definitely recommend this dealership!
Sloane Toyota of Glenside is a Canadian Store based in Glenside, Saskatchewan. Sloane Toyota of Glenside is located at 503 N Easton Rd, Glenside, PA 19038, USA, Glenside, Saskatchewan 19038, Canada.
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